DYLN FAQs
Learn more about DYLN, find answers to our most common questions, and more.
The DYLN Bottle
How does DYLN work?
How does DYLN work?
The replaceable VitaBead Diffuser attached to the bottom of the DYLN bottle has a proprietary blend of minerals that enhances your water making it alkaline (up to pH 9), antioxidant and hydrogen-rich.
Simply add water to your DYLN bottle and enjoy great tasting, refreshing hydrating water within minutes.
How often does the Diffuser need to be replaced?
How often does the Diffuser need to be replaced?
Each replaceable VitaBead Diffuser lasts 3 months with average use or up to 300 liters (80 gallons). Regardless of use, we recommend replacing at least once a year.
The Diffuser can easily & quickly be replaced with the included Removal Tool that comes with each DYLN Bottle. You can subscribe to have the Diffusers shipped to your doorstep or register your DYLN to receive email reminders on when it is time to replace.
What are the VitaBeads?
What are the VitaBeads?
The VitaBeads are formulated to naturally enhance and revitalize your water. They are a proprietary blend of all-natural minerals that enriches the water with hydrogen, increases the pH and decreases the ORP (Oxidation Reduction Potential) to create hydrogen, alkaline and antioxidant water for more effective hydration. The proprietary blend is composed of magnesium, tourmaline, zinc, and silica, which are heated to temperatures over 700 degrees Celsius to create the form and shape of the VitaBeads. They are then housed in the same surgical-grade 316 stainless steel as the interior of the DYLN Bottle.
Does DYLN create hydrogen water?
Does DYLN create hydrogen water?
Yes! The VitaBead Diffuser enriches the water with hydrogen.
How long does it take to alkalize & enhance the water?
How long does it take to alkalize & enhance the water?
The DYLN bottle will start alkalizing and enhancing the water immediately, and it typically takes 10-20 minutes for the water to reach an optimal level of a pH over 8. The VitaBeads are formulated so that the pH of the water will level at around a pH of 9. Depending upon the pH and mineral composition of the source water added to DYLN, the pH may not reach a pH of 9.
What kind of water should I use?
What kind of water should I use?
DYLN will create alkalized antioxidant water with any type of water that you put in it. We recommend using with best drinking water available to you, preferably filtered or purified water.
DYLN and the VitaBead Diffuser is designed to enhance any water, but it does not filter water.
Does the DYLN Bottle filter water?
Does the DYLN Bottle filter water?
The DYLN Bottle is not a water filter. It is designed to enhance your water by increasing the pH and reducing the ORP to create antioxidant-rich, alkaline water. For the best results, we recommend using filtered or purified water in your DYLN Bottle.
How long does DYLN keep water cold?
How long does DYLN keep water cold?
The vacuum-sealed double-wall design of the DYLN Bottle can keep water cold for up to 24 hours.
DYLN Care & Use
How do I care for my DYLN Bottle?
How do I care for my DYLN Bottle?
To ensure your DYLN Bottle stays in top condition, wash it regularly by hand with warm water and mild soap. Avoid using abrasive cleaners. Store it in a cool, dry place when not in use, and make sure to replace the VitaBead Diffuser every few months.
How to clean DYLN?
How to clean DYLN?
To clean your DYLN Bottle, first remove the Diffuser from your bottle. The inside of the bottle and the cap can be cleaned warm soapy water—preferably plant-based soap. Let the bottle and cap air dry for the best results before using again. Handwash the Diffuser with warm water without any soap. For best results, air dry your Diffuser before inserting back into your bottle. Please ensure to change your Diffuser every 300 liters or every three months, whichever comes first. You can use a dishwasher to wash the DYLN bottle and its accessories. Please make sure to remove the Vitabead diffuser first.
Can I use my DYLN Bottle for hot drinks?
Can I use my DYLN Bottle for hot drinks?
The DYLN Bottle is designed for cold and room-temperature beverages. It is not suitable for hot drinks, as high temperatures could damage the VitaBeads or the bottle itself.
How do I replace the VitaBead Diffuser?
How do I replace the VitaBead Diffuser?
Replacing the VitaBead Diffuser is easy. Simply use the Diffuser Removal Tool provided with your bottle to remove the old Diffuser and replace it with a new one. For detailed instructions, you can refer to the manual included with your bottle.
Diffuser Subscription
How does the Diffuser subscription work?
How does the Diffuser subscription work?
Our Diffuser subscription allows you to receive replacement Diffusers on a recurring schedule to ensure your DYLN Bottle continues to create hydrogen-rich alkaline water.
- Subscription Options: Choose delivery frequency that fits your needs (e.g., every 1, 2, 3, or more months).
- Cost Savings: Save 20% on Diffusers with you subscribe.
- Flexibility: Skip, pause, or cancel your subscription at any time through your account or by reaching out to us.
- How to Manage: Log in to your account, go to “Subscriptions,” and adjust your preferences.
Shipping
Domestic Shipping (United States)
Domestic Shipping (United States)
- Processing Time: Orders typically process within 1-2 business days.
- Delivery Time: Standard shipping takes 3-5 business days. Expedited options are available at checkout.
Free Shipping: Available on orders over $75 within the U.S.
International Shipping
International Shipping
- Processing Time: Orders process within 2-3 business days.
- Delivery Time: International shipping can take 7-15 business days, depending on the destination.
- Duties & Taxes: International customers are responsible for any customs fees, taxes, or import duties.
Restricted Areas: We currently do not ship to certain regions; please check at checkout for eligibility.
International Shipping: Available on orders over $250
Other Shipping Policies
Other Shipping Policies
- Lost Packages: Report missing packages within 60 days of shipment.
- Shipping Modifications: Any shipping modifications must be made before your purchase is shipped out. Once shipped, orders cannot be modified or canceled.
What should I do if I receive a defective or incorrect product?
Please contact our support team immediately with your order number and a photo of the item. We will assist with replacements or refunds as needed.
Returns & Exchanges
What is our return policy?
What is our return policy?
- Unused, unopened products can be returned within 30 days of shipping for a refund.
- Personalized products are final sale and cannot be returned.
- Shipping fees are non-refundable.
How do I start a return?
How do I start a return?
- Send the product in its original packaging with your order number to our Returns Department:
DYLN Inc, 15210 Fitzhugh Rd Unit 2300, Austin, TX 78736. - U.S. customers may request a prepaid return label; its cost will be deducted from the refund.
DYLN Refund Policy
Eligibility for Refunds
Eligibility for Refunds
- Refund requests must be made within 30 days of the shipping date.
- The item must be returned in its original condition, unused, and in its original packaging.
- Proof of purchase (order number or receipt) is required for all refunds.
- Items marked as final sale or gift cards are non-refundable.
- Personalization & Design engravings are considered final sale products.
- Please contact us before your order ships if you need to cancel or change it; once the order has shipped, we cannot accommodate changes or offer refunds until it has been returned.
Defective, Incorrect Items or Exchanges
Defective, Incorrect Items or Exchanges
- If you receive a defective or incorrect item, please contact us within 7 natural days of delivery. We will determine with you a solution and will either send a replacement or issue a refund.
- We currently do not offer direct exchanges. If you wish to exchange an item, please contact us to see what we can do.
How to Request a Refund
How to Request a Refund
- Contact our Customer Support Team at support@dyln.co with your order number and reason for the return.
- We will provide you with return instructions, including the return shipping address.
- Ship the item back using a trackable shipping method. The customer is responsible for return shipping costs.
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days to the original payment method.
Late or Missing Refunds
Late or Missing Refunds
- If you haven’t received your refund within the stated timeframe, please consider the following.
- Contact your credit card company; For Credit Cards it may take additional time before your refund is officially posted.
- Contact your bank if its more than 5 business days, as there may be a processing delay.
- If you have done all of this and still have not received your refund, please reach out to our Customer Support Team at support@dyln.co.
Need additional support?
If you have a question or need to reach out to us, please visit our contact us page.
