Store your Extra VitaBead Diffusers in a cool and dry area. As long as they aren't exposed to excessive heat or moisture, the Extra Diffusers will last until the next time you need them. There is no storage expiration date.


How can we help?
FAQS
Top Questions
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Please Note: At this time we are experiencing shipping delays for the transit times shown below due to the recent events of the global COVID-19 pandemic. We are working very hard with our carriers to ship orders out as quickly as possible, but also taking necessary safety precautions during the fulfillment process. We thank you for your understanding.
Where do you ship?
We ship worldwide! For U.S. domestic shipments, click here to find out more details on delivery time. For all other international orders please visit here.
If one item is on pre-order, when will my package ship?
Please note that if your order contains an item that is currently on pre-order, your entire order will ship when that item becomes available. If you need part of your order that is currently available, we recommend to place a separate order for more immediate shipping. -
The DYLN Bottle was designed and developed to enhance water by increasing the pH and reducing the ORP to create alkaline antioxidant water. Since the Bottle does not filter water, we recommend using filtered or purified water with your DYLN Bottle.
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The VitaBeads are formulated to naturally enhance and revitalize your water. They are a proprietary blend of all-natural minerals that increases the pH and decreases the ORP (Oxidation Reduction Potential) to create alkaline and antioxidant water for more effective hydration. The proprietary blend is composed of magnesium, tourmaline, zinc, and silica, which are heated to temperatures over 700 degrees Celsius to create the form and shape of the VitaBeads. They are then housed in the same 316 surgical-grade stainless steel as the interior of the Insulated DYLN Bottle.
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Each VitaBead Diffuser is designed to alkalize 300 liters of water, which for most people is around 3-4 months. The best way to keep track is by registering your bottle here. That way you will be sent an automatic reminder email when it is nearing time to replace your Diffuser.
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The DYLN Bottle will start alkalizing the water immediately, and it typically takes approximately 20 minutes for the water to reach an optimal level of over 8.5 pH. The VitaBeads are formulated for the pH to level at around 9.5 pH, depending upon the source water.
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Each DYLN Bottle purchase includes one VitaBead Diffuser and one Diffuser Removal Tool.
My DYLN Account
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Registering your DYLN Bottle is the best way to keep track of your refills so you'll know when to replace your VitaBead Diffuser. Our system will automatically send you an email reminder 2 weeks before it's time to change your Diffuser.
When registering a new DYLN Bottle, you'll be asked to enter the following:
Bottle Code: The bottle code is a 4 digit code that can be found laser engraved on the bottom of your bottle. It is directly above the indicated Bottle volume size.
Bottle Color: Easy enough, you'll select the color of your DYLN Bottle.
Bottle Nickname: The bottle nickname can be anything you want! Some of the favorites that we've seen include Alky, Flounder, and Chillin DYLN.
Usage: You'll enter some estimated usage details for how often you plan on using your bottle such as how many days per week and how many refills per day you normally consume. Don't worry, that info can be edited or updated at any time.How Do I Register My DYLN Bottle?
Simply navigate to www.dyln.co/register (or click here) and log in, or to set up a new account. Then follow the instructions from there. If you purchased the bottle yourself we highly recommend logging in with the email you used when you placed the order.
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We are excited to launch our new VIP loyalty rewards program! Though your DYLN account, refer a friend or do one of the many other ways to earn points to redeem amazing rewards. Achieve higher VIP tiers to unlock more exclusive perks. Ready to start earning? Click here.
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With your DYLN account you can subscribe for recurring Diffuser delivery at the frequency of your choosing, whether it be every few weeks or months. This way, you have worry-free orders that will arrive just when it's about time to replace your Diffuser. In case you need to skip a delivery don't worry, you can easily manage that in your account as well. The best part is that we'll cover shipping for you! Subscribe for regular Diffuser deliveries here.
Use and Care
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Before first use we recommend removing the VitaBead Diffuser and rinsing it for 20 seconds. Then soak it in warm water for 20 minutes, followed by letting it air dry completely overnight. Wash the bottle separately with warm water and plant-based soap if desired. Once dry, insert the Diffuser back into the bottle and you're ready to go!
Please Note: Because of the living Nature of the VitaBeads, there will be pressure buildup within the DYLN Bottle. You may receive an occasional refreshing mist of water while opening. During the first two weeks of use, be sure to loosen the cap every few hours to release the pressure. Repeat these instructions each time you replace with a new Diffuser.
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We recommend only using purified or filtered water since the VitaBead Diffuser does not filter water. However, any water you consider safe to drink, you may use with the DYLN Bottle. For example, your tap water quality may be a different drinkable standard quality depending on where you live. The DYLN Bottle will enhance any water you add to it, however, it will not filter water.
As for water temperature, we do not recommend using hot or boiling water as it will decrease the lifespan of the VitaBeads. Using warm, room temperature or cold water is fine. -
The easiest way to know when to replace your Diffuser is by registering your DYLN Bottle here. Once registered, we will send you an email reminder when it's nearing time to replace your Diffuser.
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How to Remove Your VitaBead Diffuser
Step 1 Step 2 Assemble the Diffuser Removal Tool by connecting the middle component. Once assembled, insert the Tool inside the bottle and lightly place it on top of the Diffuser with little-to-no pressure. Step 3 Step 4 Turn the Tool clockwise until you feel it drop about 1/2 inch. Once it drops, again turn the Tool slightly clockwise to lock into place. Slowly turn clockwise and pull up at the same time to remove the Diffuser.
Note: You may need to apply a fair amount of upward pressure to release the Diffuser the first time.
How to Insert Your VitaBead Diffuser
Step 1 Step 2 Attach the Diffuser into your assembled Tool. Insert the Tool into the bottle. Step 3 Step 4 With enough pressure, push the Tool into the base until you feel the Diffuser lock into place (do not twist the tool when inserting the Diffuser). Once secure, slightly turn the Tool counterclockwise and lift. *Please note: There are two outward 'dots' on the outside of the Diffuser, which the Tool will grab onto. These Dots are at the TOP of your Diffuser and should attach to the Tool. Please ensure you correctly insert the Diffuser into your Tool before reinstalling the Diffuser in your DYLN Bottle.
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To clean your DYLN Bottle, first remove the Diffuser from your bottle. The inside of the bottle and the cap can be cleaned warm soapy water—preferably plant-based soap. Let the bottle and cap air dry for the best results before using again.
Handwash the Diffuser with warm water without any soap. For best results, air dry your Diffuser before inserting back into your bottle. Please ensure to change your Diffuser every 300 liters or every twelve months, whichever comes first.
Do not run in the dishwasher. The Insulated DYLN Bottle, including the Diffuser and the Cap, is not dishwasher safe. Dishwashers can reach high enough temperatures that it may impact the scratch-resistant paint of the exterior and compromise the insulation benefit.
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Bottle
Use warm water and a plant-based soap. Shake the DYLN Bottle to thoroughly clean the interior, then rinse with warm water once or twice. We recommend removing the Diffuser when washing your DYLN Bottle, and you can hand wash the Diffuser with warm water separately. Please see how to clean your Diffuser here.
*Note that if you would like to run the Original DYLN Bottle through the dishwasher, you must remove the Cap, Diffuser and Sleeve.
Cap
Clean the stainless-steel part of the cap with a plant-based soap and soft sponge. Ensure the bamboo stays dry and never submerge the bamboo or cap in water. After prolonged use, you can add almond or coconut oil to the bamboo.
Sleeve
The sleeve does not need to be removed unless you wish to place your Bottle in the dishwasher. Clean with water or plant-based soap and a soft sponge, then rinse and let air-dry.
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We do not recommend putting your DYLN Bottle in the freezer. Water expands at freezing temperatures and may affect the structural integrity of the Bottle.
Instead, we recommend putting ice cubes into your DYLN Bottle to keep the water cold.
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Using conventional dish soap may impact shorten lifespan of the VitaBeads. Instead, we recommend hand washing using just warm water and let the Diffuser completely air-dry.
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Electronic pH Meter
Testing the pH of your water is a simple task that requires the use of a pH measuring device or solution. Using a calibrated pH test meter will provide the best results.
pH Test Drops
Quality pH test drops are an easy and quick way to test the pH of water. We recommend using good quality, as pH test drops can only be an indicator and will not be able to provide accurate results. Please ensure you are using appropriate pH test drops-to-water ratios and allowing enough time to pass for the water to alkalize. Results can vary based on the quality of the pH test drops.
ph Paper Test Strips (not recommended)
pH strips are intended and designed for measuring urine and saliva, not water or alkaline water. This is because pH test strips work by interacting with the TDS (Total Dissolved Solids) in a solution. The DYLN Bottle adds very little to no TDS, so the pH measurement will always be the same before and after the water was in the DYLN Bottle when testing with strips.
Pool Testing Kit (not recommended)
A pool pH testing kit is intended for testing the pH level of pool water, which typically varies between 7.0—7.6 and contains chemicals such as chlorine, sodium bisulphate and sodium carbonate. Testing alkaline drinking water with a pool pH testing kit will not give accurate or reliable results, limited to an approximate pH range of 6.0—8.0.
Domestic Shipping
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U.S. Domestic
*Orders placed after 7am Pacific Time will be shipped out the following business day.
Economy Shipping:
Transit time is between 4 - 8 business days, final delivery by USPS.Standard Ground:
Transit time is between 3 - 5 business days via, final delivery by USPS.
Orders being delivered to a P.O. Box will be shipped using FedEx Smartpost or USPS Priority Mail. Please note that shipping may take up to two weeks.
FedEx 2Day or Overnight:
Optionally, you can upgrade to FedEx 2Day or FedEx Overnight to expedite the transit time of your order. Please allow one working day for us to process orders.
Free Shipping:
Free shipping is available for all domestic orders over $75.
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Each DYLN Bottle purchase includes one VitaBead Diffuser and one Diffuser Removal Tool.
Delivery Times
Service | Delivery times |
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USPS First Class | 5-7 Business Days |
USPS First Class | 5-7 Business Days |
USPS First Class | 5-7 Business Days |
Delivery Rates
Order Type | Delivery rates |
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Subscriptions | Free Shipping |
Orders Above $75.00 USD | Free Shipping |
Orders Below $75.00 USD | Calculated at checkout |
International Shipping
We offer free shipping for orders to Canada over $150. For all other international shipping destinations, we offer free shipping for orders over $175 *excluding Russia.
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Please Note: At this time we are experiencing shipping delays for the transit times shown below due to the recent events of the global COVID-19 pandemic. We are working very hard with our carriers to ship orders out as quickly as possible, but also taking necessary safety precautions during the fulfillment process. We thank you for your understanding.
*For same day shipping, an order must be placed by 7am Pacific Time.
International
We offer free shipping for orders to Canada over $100. For all other international shipping destinations, we offer free shipping for orders over $175 *excluding Russia.
Shipping methods vary depending on the shipping destination. We provide both standard and expedited shipping options for your order. The transit time will be displayed for each shipping option, however please note that these are estimates and do not reflect any customs delay by the receiving country. We currently provide the following shipping options:
FedEx International Priority: 1-3 business days
FedEx International Economy: 3-5 business days
Please also note that duties, taxes and import fees—which vary by country—are not included in our international shipping costs. If applicable, these will be charged upon delivery and are the customers, or importers, responsibility.
Common names of such costs:- VAT
- TARIC
- Duty tax
- Sales tax
- Advancement fee
If you have any questions whether any such costs exist, please check with your local customs office.
DISCLAIMER for EU countries: The goods will be imported on behalf of the consignee/buyer. The consignee authorizes DYLN Inspired to import the goods on their behalf. Further, the consignee/buyer agrees DYLN Inspired may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
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Each DYLN Bottle purchase includes one VitaBead Diffuser and one Diffuser Removal Tool.
Canada
Service | Delivery time |
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USPS First Class | 5-7 Business Days |
USPS First Class | 5-7 Business Days |
USPS First Class | 5-7 Business Days |
Brazil
Unfortunately we don’t ship to Brazil, stay tuned!
France
Service | Delivery time |
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USPS First Class | 5-7 Business Days |
USPS First Class | 5-7 Business Days |
USPS First Class | 5-7 Business Days |
Returns
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Every DYLN Bottle is backed by a limited lifetime warranty against manufacturer defects that interfere with, limit or prohibit the proper use of your DYLN Bottle.
Our warranty is limited to manufacturer defects and does not cover dents, cosmetic damage or issues caused by incorrect use of your DYLN Bottle.
If you are experiencing an issue, please submit a warranty claim. Please note that all warranty claims must be submitted no later than two weeks after your order delivery date. Any claim submissions after that may not be eligible for consideration.
How to submit a warranty claim
1. Take some clear pictures or a video of the defect and send to support@dyln.co. Please include the order number or the email address used when the order was placed.
2. Allow 1-3 days for our team to review. We may have some follow up questions via email.
3. If approved, we will send you a pre-paid return shipping label. You can use that label to return the defective bottle to us.*
4. Once we receive and inspect the defective bottle, we will send out a twice-inspected replacement. If we determine there is no manufacturer defect, we will be happy to return the bottle to you. We just ask for you to pay for the shipping.
*For international customers, the return of the defective bottle will be handled on a case by case basis.
NOTE: We are not able to process claims that do not include pictures or a video. All returns are inspected and tested upon receipt.
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You may return any new, unused DYLN product within 30 days of shipping for a refund. Returned items must be in perfect and unused/unopened condition. Shipping charges are non-refundable. Please allow up to 15 business days to process a return from the day that your items are received back in our warehouse.
We are not able to accept exchanges at this time. However, we will be introducing new colors in the near future.
If you would like to report a defective item, wrong item received, or place a warranty claim, please go HERE. If you would like to file a lost claim, we ask that you report to our support team within 60 days of your order ship date for consideration. Otherwise we unfortunately will not be able to file a missing item claim on your behalf. We appreciate your understanding.
If you purchased your DYLN product from a store or website other than www.dyln.co, please contact them directly about a return or exchange.
How to initiate a return
To initiate a return, please send your bottle in the original packaging to us at:
DYLN Inspired
ATTN: Returns Department
18271 W McDurmott, Suite G
Irvine, CA 92614
United StatesPlease make sure to include your order number on the return label or inside the package.
If you would like to have a return label generated for you and you are within the US, please send an email to support@dyln.co with the subject "Return Label Request" and include your order number in the email. Please note, the cost of the shipping label will be deducted from the refund.
*Note that each return is tested and inspected upon receipt. If a returned product shows signs of use, we are happy to ship it back and just ask for you to pay for the shipping. As a courtesy we will reach out via email and hold items for 30 business days from the date of outreach. Thereafter, on-hold items are subject to be discarded for storage purposes and are not eligible to be replaced. We thank you for your understanding.
Send us a quick message
Business Adress
Irvine, CA 92614
United States