How does the Try Before Buying program work?
We’ll validate your credit card through an authorization. Rest assured we will only charge your card if you decide to keep the item(s). Try the item, and only pay if you decide to keep it through the trial period. We'll only then charge your card.
Was my card charged when I placed the order?
We validate your card through an authorization for the full amount of the order. You'll see a pending charge on your statement, but rest assured that's not a charge. We'll only charge your card for the items you decide to keep.
When does the trial period begin?
We track when the package was delivered to your house, which starts the trial period. You have until the end of your trial period to postmark returns.
How do you know not to charge my card for the items I’m returning?
When you initiate a return, we know which items you plan on returning and know to expect these items at our warehouse. We provide ample time for your returned items to arrive at our warehouse, where we inspect the items and process your returns.
What if I decided to keep the items but then want to initiate a return?
No problem! Our regular return policy is still in effect.