You may return any new, unused DYLN product within 30 days of shipping for a refund. Bottles with personalized engraving are final sale and do not qualify for a return as they are considered unsaleable. Returned items must be in perfect and unused/unopened condition. Shipping charges are non-refundable. Please allow up to 15 business days to process a return from the day that your items are received back in our warehouse.
We are not able to accept exchanges at this time. However, we will be introducing new colors in the near future.
If you would like to report a defective item, wrong item received, or place a warranty claim, please go HERE. If you would like to file a lost claim, we ask that you report to our support team within 60 days of your order ship date for consideration. Otherwise we unfortunately will not be able to file a missing item claim on your behalf. We appreciate your understanding.
If you purchased your DYLN product from a store or website other than www.dyln.co, please contact them directly about a return or exchange.
How to initiate a return
To initiate a return, please send your bottle in the original packaging to us at:
ATTN: Returns Department
15210 Fitzhugh Rd, Unit 2300
Austin, TX 78736
Please make sure to include your order number on the return label or inside the package.
If you would like to have a return label generated for you and you are within the US, please send an email to firstname.lastname@example.org with the subject "Return Label Request" and include your order number in the email. Please note, the cost of the shipping label will be deducted from the refund.
*Note that each return is tested and inspected upon receipt. If a returned product shows signs of use, we are happy to ship it back and just ask for you to pay for the shipping. As a courtesy we will reach out via email and hold items for 30 business days from the date of outreach. Thereafter, on-hold items are subject to be discarded for storage purposes and are not eligible to be replaced. We thank you for your understanding.