FAQs
DYLN subscription
With your DYLN account you can subscribe for recurring Diffuser delivery at the frequency of your choosing, whether it be every few weeks or months. This way, you have worry-free orders that will arrive just when it's about time to replace your Diffuser. In case you need to skip a delivery don't worry, you can easily manage that in your account as well. The best part is that you get them at a special rate! Subscribe for recurring VitaBead Diffuser deliveries here.
Learn moreGeneral shipping
Where do you ship?We ship worldwide! For U.S. domestic shipments, click here to find out more details on delivery time. For all other international orders please visit here.If one item is on pre-order, when will my package ship?Please note that if your order contains an item that is currently on pre-order, your entire order will ship when that item becomes available. If you need part of your order that is currently available, we recommend to place a separate order for more immediate shipping.
Learn moreWhat is ORP?
Oxidation Reduction Potential The Oxidation Reduction Potential, or known as ORP, is a measurement of the presence of oxidizing agents in drinking water. A positive ORP indicates oxidation (aging/deterioration) potential whereas a negative ORP indicates antioxidant (anti-aging/beneficial) potential. Most tap and bottled water typically have a positive ORP. The DYLN Living Water Bottle decreases the ORP to a negative level of -150 to create antioxidant water. How does the DYLN Bottle lower the ORP? The ORP is lowered when the water interacts with the all-natural minerals that comprise the VitaBeads. ORP (Oxidation Reduction Potential) is a measure of the tendency of a chemical to give or receive electrons. A solution with a lower ORP has a higher tendency to give an electron. When water is alkalized, it loses a H+ ion (hydrogen ion). H+ ions only contain a proton and no electrons, so when the water loses that ion it has a greater concentration of electrons making it more prone to give an electron, thereby lowering the ORP.
Learn moreHow should I clean my VitaBead Diffuser?
Using conventional dish soap may impact shorten lifespan of the VitaBeads. Instead, we recommend hand washing using just warm water and let the Diffuser completely air-dry.
Learn moreCan I put my DYLN Bottle in the freezer to cool it?
We do not recommend putting your DYLN Bottle in the freezer. Water expands at freezing temperatures and may affect the structural integrity of the Bottle. Instead, we recommend putting ice cubes into your DYLN Bottle to keep the water cold.
Learn moreHow do I know when to replace my Diffuser?
The easiest way to know when to replace your Diffuser is by registering your DYLN Bottle here. Once registered, we will send you an email reminder when it's nearing time to replace your Diffuser.
Learn morePreparing your DYLN Bottle (Before first use)
Get Started With Your DYLN Bottle! Activate Your Diffuser You should find your Diffuser attached to the Diffuser Removal Tool inside a cloth pouch inside the bottle. Remove the Diffuser from the tool, then rinse it under warm water for about 20 seconds. Soak the Diffuser in a glass of warm water for about 20 minutes. Remove the Diffuser from the glass, briefly rinse it again and then shake off any excess water. Let the Diffuser sit out overnight (or at least 8 hours) so the VitaBeads can air-dry completely. While the Diffuser is soaking and air-drying, wash out your bottle and cap with water and soap. Be sure to rinse out all of the soap. Attach the Diffuser to your Bottle Be sure to let the VitaBeads air-dry completely before attaching the Diffuser to the bottle. Attach the middle piece of your tool so the tool can reach the bottom of the bottle. Attach the Diffuser to the tool by fitting the L-shaped grooves on the tool over the two bumps on the top side of the Diffuser, then twist slightly to lock together. Be sure the Diffuser is the right way up. The top side has two bumps near the edge, and the bottom side has four tabs near the edge. Insert the Diffuser into the bottle and line it up with the Diffuser holder at the bottom of the bottle. Push down on the tool firmly to click the Diffuser into the Diffuser holder. Lightly twist the tool counterclockwise so it unlocks from the Diffuser, then remove the tool by pulling straight up. Register Your Bottle Head to www.dyln.co/register so you can register your new DYLN and keep track of the Diffuser usage. It's the easiest way to know when to change your Diffuser so you're never without alkaline antioxidant water!
Learn moreCan I add fruit or essential oils to my DYLN Bottle?
Many of our customers add slices of lemon to enhance the water flavor and some even use essential oils. In doing so, however, we just recommend that you clean your DYLN Bottle more often as it is designed to be just used with filtered or purified water. If you want to play it safe, you can alkalize water in the DYLN Bottle then move it to a different container and add the essential oils there. Water that is alkalized in the DYLN Bottle will remain alkaline for up to 3 days after being moved to a different container.
Learn moreHow long can I keep water in my DYLN Bottle?
We recommend consuming the water within 24 hours after each refill. Leaving water for longer periods of time will reduce the lifespan of the VitaBeads. If you are not using your bottle or storing it, we recommend completely air drying your bottle with the cap off.
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